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Public Notices

EPTC SITEKI TELEPHONE EXCHANGE FIRE INCIDENT UPDATE

The Eswatini Posts & Telecommunications Corporation (EPTC) would like to give an update with regards to the unfortunate fire incident that occurred in our Siteki Telephone Exchange on the 9th April 2019 which resulted in electronic communication service outage particularly Voice, Data and Internet in and around the Lubombo Region.

As part of the ongoing efforts to restore services to the affected areas the Corporation is pleased to report to our valued customers and all stakeholders that Voice, Data and Internet services have been restored in most parts of the region. The areas where services have been restored cover most of the Sugar Belt (Simunye, Mhlume, Maphiveni, Tshaneni, Nsoko and Big Bend), Sikhuphe, Mpaka, Matata, Siteki and Lomahasha.

Our technical teams continue to work around the clock to restore all services to outstanding corporate and residential customers. EPTC would also like to give assurance that the restored services are currently stable. We kindly request those still affected to report isolated service outages to either our toll free line 800 2000 or our fault reporting line 971. Furthermore, EPTC is exploring the possibility of using alternative technologies to provide a permanent solution for the Region.

Management takes this opportunity to thank the Government of the Kingdom of Eswatini, EPTC Staff, our Valued Customers, ESCCOM, National Security Forces, Suppliers, key stakeholders and the Nation at large for their support and co-operation during this time and re-affirm our continued commitment to customer service excellence.

Issued by

P.M. Dlamini

Managing Director

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Phutfumani Building, Mahlokohla Street, Mbabane
(00268) 2405 2000
800 2000 (TOLL FREE)
800 2001 (ESWATINIPOST TOLL FREE)
(00268) 2405 2020
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